Shipping policy

At Vetzl, we are committed to providing a smooth and efficient shopping experience.

Shipping Charges 

Standard Shipping Fee: A flat rate of 15 AED applies to most orders.

Overweight Items: Some products that are considered overweight will have shipping fees calculated based on their weight. The final shipping cost will be displayed at checkout.

For orders weighing 0.0001 kg to 7.9999 kg, the shipping fee is 15 AED.

For orders weighing 8 kg to 13.9999 kg, the shipping fee is 20 AED.

For orders weighing 14 kg to 23.9999 kg, the shipping fee is 30 AED.

For orders weighing 24 kg to 33.9999 kg, the shipping fee is 45 AED.

For orders weighing 34 kg to 43.9999 kg, the shipping fee is 55 AED.

For orders weighing 44 kg to 53.9999 kg, the shipping fee is 65 AED.

For orders weighing 54 kg to 63.9999 kg, the shipping fee is 75 AED.

For orders weighing 64 kg to 73.9999 kg, the shipping fee is 85 AED.

For orders weighing 74 kg to 83.9999 kg, the shipping fee is 100 AED.

For orders weighing 84 kg to 93.9999 kg, the shipping fee is 120 AED.

For orders weighing 94 kg to 103.9999 kg, the shipping fee is 135 AED.

For orders weighing 104 kg and above, the sh

ipping fee is 200 AED.

Every effort is made to start your order as soon as possible. All orders are processed after placing the order. 

Handling, Transit, and Order Cut-off Time:

Order Processing Time: 0–1 business day (Monday to Friday)

Transit Time: 1–2 business days (Monday to Friday)

Order Ending Time: 2:00 pm (GMT+04:00) Gulf Standard Time (Dubai). All orders are shipped the same day if placed before 1:00 pm.

Estimated delivery time is 1–3 business days.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

Delays & Exceptions
While we strive to ensure timely delivery, please be aware that external factors such as weather, strikes, or other unforeseen events may cause delays. In case of any significant delays, we will notify you promptly.

Returns & Exchanges
Our return policy can be found on the dedicated page on our website. If you encounter any issues with your order, please reach out to our customer support team for assistance.

Customer Support 
Phone number: +971 509261500 
Email: info@vetzl.com
Address: Daih-Sheikh Saqr Bin Muhammad Al Qasimi Street, Shop 01, Al Rams, Ras Al-Khaimah, United Arab Emirates.

UAE Commercial License
Trade name: AL RAWAH VETERINARY PHARMACY
License Number: 49512