Shipping policy

At Vetzl, we are committed to providing a smooth and efficient shopping experience.

Shipping Charges 

The shipping cost is 10 AED; we also have free shipping on orders over 400 AED.

Every effort is made to start your order as soon as possible. All orders are processed after placing the order. 

Handling, Transit, and Order Cut-off Time:

Order Processing Time: 0–1 business day (Monday to Friday)

Transit Time: 1–2 business days (Monday to Friday)

Order Ending Time: 6:00 pm (GMT+04:00) Gulf Standard Time (Dubai). All orders are shipped the same day if placed before 1:00 pm.

Estimated delivery time is 1–3 business days.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

Delays & Exceptions
While we strive to ensure timely delivery, please be aware that external factors such as weather, strikes, or other unforeseen events may cause delays. In case of any significant delays, we will notify you promptly.

Returns & Exchanges
Our return policy can be found on the dedicated page on our website. If you encounter any issues with your order, please reach out to our customer support team for assistance.

Customer Support 
Phone number: +971 509261500 
Email: info@vetzl.com
Address: Daih-Sheikh Saqr Bin Muhammad Al Qasimi Street, Shop 01, Al Rams, Ras Al-Khaimah, United Arab Emirates.

UAE Commercial License
Trade name: AL RAWAH VETERINARY PHARMACY
License Number: 49512