Faq's

How can I make a purchase?

To finish your order, browse, put products in your cart, and then check out.

Which forms of payment are accepted?

Visa, American Express, MasterCard, and Apple Pay.

Is it possible to change or cancel my order?

Please get in touch with us right away. Changes can only be made prior to the shipment of your order.

How can I follow up on my order?

To view tracking information, log into your account and select "Track your order."

Shipping fee?

Shipping cost is 10 AED; we also have free shipping on orders over 400 AED.

How can I exchange or return an item?

To begin the procedure within 14 days, go to our "Return and Refund" page.

What if the item I received was defective or incorrect?

Please contact our customer service with any questions.

Customer Support 
Phone number: +971 509261500 
Email: info@vetzl.com
Address: Daih, Sheikh Saqr Bin Muhammad Al Qasimi Street, Shop 01, Al Rams, Ras Al-Khaimah, United Arab Emirates.

UAE Commercial License
Trade name: AL RAWAH VETERINARY PHARMACY
License Number: 49512